Startup
Startup
A senior leader at Corporate Center transforming, steering and supporting large scale front and back office organizations.
CAREER
2016 - 2019
Credit Suisse
360 Senior Leaders Feedback
Leadership empowerments
Industry events
Credit Suisse
IMD Business School
2013 - 2014
High Impact Leaders Program
Personal Development Program
Barcelona/Madrid/New York
University of Navarra
IESE Business School
2011
Credit Suisse member & representative
London
CEB
Customer Contact Council
2009 - 2011
International Financial Services Program
Silicon Valley/CA (incl. int. assignment IBM AlmadenResearch Center)
Credit Suisse
Stanford University
2002
Language course French
Paris
ACCORD école de languages
1998
Language Course English
Perth
University of Western Australia
1994 - 1995
Masters of Business Administration
lic.rer.pol.
University of Berne
1990 - 1996
2020 -
Credit Suisse
Head Service Management
Global Operations Region Switzerland
Development, oversight & management of
Back-office services and BI/data capabilities provided to Swiss universal bank Front-units. Leading specialist teams.
Special Projects
Direct Banking
Credit Suisse
2019
Migration Manager & transition/
support build up new high tech business area.
Chief of Staff
Swiss Private Clients
Credit Suisse
2017 - 2019
Upscaled Retail bank segment with > 1000 branch & contact center employees; head of omni-channel customer engagement transformation program. Leading specialist teams (first line of defense, process management, skills development, workspace transformation, management support).
2013 - 2016
Chief of Staff
Retail Clients Switzerland
Credit Suisse
Retail bank segment with > 400 contact center employees; head of contact center platform renewal. Leading specialist teams (risk, processes, skills, infrastructure, performance).
2010 - 2012
Credit Suisse
Head Channel & Sales Management
Contact Center Private Clients Switzeland
Channel & sales steering. Development of next stage contact center vision & strategy. Strategic transformation program management.
2007- 2010
Credit Suisse
Head Cockpit Services
Contact Centers
Business plan development and project portfolio management, virtual servicelevel/workforce management and business continuity management (financial crisis).
2002 - 2007
Credit Suisse
Head Front Support
Contact Center Private Clients Switzeland
Business Support. Implementation of industrialized job profiles; introduction of a sales and coaching culture incl. leader and employee empowerment program.
2001- 2002
Credit Suisse
Senior Consultant
Contact Center Development
Master builder contact center. Internal consultancy and project management. Leading project teams.
1999 - 2000
Credit Suisse
Head Strategic Competence Center
Channel Management Call Center
Strategic management (business plan, controlling/balanced scorecard, steering boards) and management information excellence (best practice, benchmarking).
1998 - 1999
Credit Suisse
Assistant to Resort Head
Phone Banking
Various management support and controlling responsibilities. Development of business plan.