Startup
Startup
Senior Executive | Business Transformation | Operations & Customer Engagement | Data & Digitalization | Longevity Innovation (AgeTech) & Entrepreneurship
CAREER
2026
Educational Leave
CAS in Entrepreneurship HWZ
Hochschule für Wirtschaft Zürich
Ambient Assisted Living Consultant
Apollon, University of Applied Sciences
2024
UBS
UBS Next Incubator
Startup Accelerator Program
2022
Credit Suisse
Founders @ Credit Suisse
Entrepreneurship Program
2016 - 2019
Credit Suisse
360 Senior Leaders Feedback
Leadership empowerments
Industry events
2013 - 2014
Credit Suisse
IMD Business School
High Impact Leaders Program
University of Navarra
IESE Business School
2011
Personal Development Program
Barcelona/Madrid/New York
CEB
Customer Contact Council
2009 - 2011
Credit Suisse member & representative
London
2002
Credit Suisse
Stanford University
International Financial Services Program
Silicon Valley/CA (incl. int. assignment IBM AlmadenResearch Center)
ACCORD école de languages
1998
Language course French
Paris
University of Western Australia
1994 - 1995
Language Course English
Perth
1990 - 1996
10/2025 -
UBS
Career Transition
- UBS Business & Risk Management Analytics
Post Migration Reporting
- Gardening & Educational leave
07/2024 -09/2025
UBS
Head Business Enablement
Private & Corporate Operations (global coverage)
Management support on service oversight, provision of service reporting, driving of data capabilities and data governance lead. Credit Suisse Service Catalogue and data repository integration support.
2020 -06/2024
Credit Suisse
Head Service Management
Global Operations Region Switzerland
Development, oversight & management of
Back-office services and BI/data capabilities provided to Swiss universal bank Front-units. Leading specialist teams.
2019
Special Projects
Direct Banking
Credit Suisse
Migration Manager & transition/
support build up new high tech business area.
2017 - 2019
Chief of Staff
Swiss Private Clients
Credit Suisse
Upscaled Retail bank segment with > 1000 branch & contact center employees; head of omni-channel customer engagement transformation program. Leading specialist teams (first line of defense, process management, skills development, workspace transformation, management support).
2013 - 2016
Chief of Staff
Retail Clients Switzerland
Credit Suisse
Retail bank segment with > 400 contact center employees; head of contact center platform renewal. Leading specialist teams (risk, processes, skills, infrastructure, performance).
2010 - 2012
Credit Suisse
Head Channel & Sales Management
Contact Center Private Clients Switzeland
Channel & sales steering. Development of next stage contact center vision & strategy. Strategic transformation program management.
2007- 2010
Credit Suisse
Head Cockpit Services
Contact Centers
Business plan development and project portfolio management, virtual servicelevel/workforce management and business continuity management (financial crisis).
2002 - 2007
Credit Suisse
Head Front Support
Contact Center Private Clients Switzeland
Business Support. Implementation of industrialized job profiles; introduction of a sales and coaching culture incl. leader and employee empowerment program.
2001- 2002
Credit Suisse
Senior Consultant
Contact Center Development
Master builder contact center. Internal consultancy and project management. Leading project teams.
1999 - 2000
Credit Suisse
Head Strategic Competence Center
Channel Management Call Center
Strategic management (business plan, controlling/balanced scorecard, steering boards) and management information excellence (best practice, benchmarking).
1998 - 1999
Credit Suisse
Assistant to Resort Head
Phone Banking
Various management support and controlling responsibilities. Development of business plan.