Startup
Startup
A senior leader at Corporate Center transforming, steering and supporting large scale front and back office organizations.
Always into new
contacts to grow my perspectives.
THIS IS ME
25 years of experience in development of large scale service & sales organizations, realization of strategic transformation programs and lead of complex senior management support units.
Retail Banking High Performance Customer Engagement Contact Center Service Management Omnichannel Customer Journey Low Effort Self Service Business Process Automation Business Intelligence
Digital Transformation Project Portfolio
Change Management Empowerment Skills Management Career Models Risks
Compliance Budgeting Data driven/literate
Front/Mid/Backoffice Enterpreneurship Design
'I transform high performance organizations with focus on sustainable change.'
My experience, values and believes in successfully managing business:
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Empowered employees: creating jobs for growth, motivating employees to take ownership and to drive change; inspiring and coaching to get traction and deliver excellence.
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Diverse teams: building winning teams with different expertise, background and mindset; cultivating a culture of inclusion by leveraging diverse perspectives into better solutions.
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Effective organizations: establishing a continuous high performance and improvement culture; challenging status quo, driving business by OKRs, data and balanced scorecards.
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Agile leadership: shaping lean teams of ownership, fostering the new way to work (hybrid office, delayering, team work and agile delivery); co-creation, transparency and swift implementation is key.
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Low effort: clients want it easy; innovation and progress is important, customer experience and end to end process quality even more; not underestimating sustainable change management.
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Risk awareness: sensibilizing by reason-why and learnings from mistakes (no culture of fear); reducing risks by simplification and effective control framework.
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Strong partnership: voice of customer is key; collaborating across internal and external borders to improve service quality and share synergies (win-win); clear roles & responsibilities.
MY ECO SYSTEM
Employers, Partners and educational institutions, I have worked with.